Customer Service...fact or fiction?
Most complaints regarding the concept of customer service have a familiar refrain. No one wants the responsibility of finding a solution, customer service departments are staffed by computer-generated voices reciting endless telephone menus, and in the long run the problem rarely, if ever gets fixed. The only certain result is another dissatisfied customer, who won't be returning for future business.
By contrast, we here at El Paso Import Company, take an entirely different
approach to this concept. Stemming from our sincere appreciation for our
customers' time and investment, we are committed to providing the best customer service in the business. Our employees demonstrate this tenant
everyday, and often, above and beyond the call of duty.
Carolyn is the Santa Fe Assistant Manager, and she is dedicated to providing excellent service, even after the sale. Following his
purchase of an antique table from the Santa Fe store, a customer was not
totally satisfied with the piece once he got it home. On her own time and in her own car, Carolyn drove 200 miles to assess and rectify the problem. The
efforts of this conscientious employee reflect the pride we take in our products
and the value we place on customer relationships.
The following words of two very satisfied customers capture it best:
It is said that building loyalty comes not from providing good service, but rather from positive recovery when an outcome is not ideal.
Your genuine offer to correct a less than perfect product speaks volumes of you and your company and is accepted with gratitude."
El Paso Import Company commitment to Customer Service: Fact.