SHIPPING POLICY
El Paso Import Company takes pride in providing high quality, one-of-a-kind home furnishings, carefully curated from across the world. Due to the nature of our handcrafted and antique items, some imperfections are to be expected.
Orders ship from El Paso, Texas and in some instances take 4-8 weeks to ship. Each item will include a shipping fee, based on weight, volume and the destination zip code. Even so, you’ll see that our prices are excellent all around and you’ll be hard-pressed to find a better deal.
RETURN POLICY
- Should there be any dissatisfaction with the items received, please contact us via email to initiate the return process.
- Contact within 2 business days from receipt is eligible for a full refund
- Contact within 5 business days from receipt is eligible for store credit.
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- Package your items with the same materials provided and send the item(s) back to El Paso Import Company via a traceable method with the shipper of your choice.
- When we receive the items, credits or refunds will be issued to the purchasing customer.
- Send Returns To:Instructions for Return:
- El Paso Import Co.
- 2201 E. Mills, El Paso, TX 79901
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- Custom-made or special order items are non-refundable.
